A total scam! Order "free trial" and all you pay is $3.65 for shipping. Yeah, right. Just wait an additional 10 days. They will, without your permission, take $61.05 out of your checking account!! Then, under the "return instructions" it states, "Do not dispute charges with your bank. If any charges are challenged by the customer's credit card, the customer is no longer eligible for a refund." That is verbatum, folks! I live in the area where their "corporate office" is in Culver City. I went there and the place is a totally old, vacant and delapidated old brick building. Posted and stuck to the door was a "4th" UPS delivery attempt notice to return 77 boxes!! No one there! Oh, and then call information...no listing. Call information for the distributing company, Spectrum Partners in "Beverly Hills." You will get a fax number! So, I called the Better Business Bureau and the Attorney General and, guess what? I am not the first! This is a SCAM, SCAM, SCAM!

Wish I had read this before I ordered, YOU ARE RIGHT hydroderm is a scam, stole my money

I have also ordered this Hydroderm trial, but I really like the product. Hydroderm has a membership program with a free trial period, which for me was a nice change from buying a product I couldn't try first (because Lord knows I've tried so many anti aging products that didn't work!). Here's how their program works... you order a trial (and only pay S&H), have at least 14 days to use it. If you like it, cancel it, if not, they send you a full supply which you'll be billed for.

So they DO have your permission to bill you, here's what's stated on their site:
"Enroll now and get a Free 14 day supply of Hydroderm. If you are enjoying the product, do nothing, and in 21 days we will send you a full one month supply of Hydroderm (after the completion of the your trial). We'll bill your credit card automatically for the members' only special price of $49.95 (+ $5.95 for shipping and handling). As a trial member to Hydroderm's regular shipments program you are not obligated to continue. Even if you decide to cancel, please keep the FREE trial as our gift to you. No commitments, no hassles. Cancel anytime."

Also, I liked the product but wanted to delay my shipment so I called their customer service (888-460-5888 for anyone else who has issues finding their number) & they were very professional. I know most of us don't read terms & conditions, especially when we see "free," so if you don't want to deal with all this membership stuff you can walk into GNC & buy it there (but I prefer online b/c it's cheaper). I'm not surprised the BBB has complaints b/c so many of us don't read what we should.